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Executive Reflections with Expert Matt Laukaitis | Episode 109

Join us for an insightful conversation on the evolving world of business leadership and enterprise transformation. With nearly two decades of experience steering some of the world’s leading brands, guest Matt Laukaitis offers a unique perspective on how to thrive in an environment defined by constant change. Whether you’re a business leader, innovator, or simply curious about how AI and emerging technologies will reshape industries, this episode offers valuable insights on how to navigate the future of business. Tune in to explore how AI, machine learning, and enterprise transformation will redefine the act of running a large enterprise over the next decade.Q&A1:00Q1You just left SAP, you were there over 19 years, you were EVP and Global GM of
Consumer Industries, what did you cover in that role?3:49Q2What what's your secret? I mean, how do you survive and thrive in that kind of
pressurized environment? 5:28Q3How does a giant enterprise like that navigate when the pace of change is
accelerating so much? 7:30Q4How do you motivate people that work for you to continue to be filled with energy
and motivation when things change so fast? 10:22Q5What have you learned from that experience when it comes to, enterprise
transformation and the best way of processing and going through that journey? 13:14Q6When does, when can innovation be done internally, and when does it require a
whole new team to make that happen? 16:58Q7What are you seeing out there, and where does a company even start with AI? 19:29Q8Where do you see the low hanging fruit for AI to just go ahead and make some
significant contributions to a company's success? 22:08Q9Is that do you think that will ever happen? And if so, what's it going to take? 23:43Q10With the possibility of an entirely robotic enterprise with a group of human board
members, do you see a time when that might happen?25:00Q11How do you see that changing over the next ten years with the advent in the
innovation, AI, machine learning, etc. for leaders? ///
For additional information, please visit: Reimagining the Future Blog: https://frankdiana.net/ ///About the Reimagining the Future Series | The Future of BusinessThe Reimagining the Future Series, produced by the Future of Business team, helps our clients and partners see the combinatorial effects of science, technology, digital forces, and societal factors that are rapidly shaping our emerging future. The series provides inspiration, strategic ideas, actionable thought leadership, and guidance to better understand the transformational journey and its implications to help business leaders reimagine and position their organizations for the future. ///BLOG: https://frankdiana.net/ TWITTER: https://twitter.com/frankdiana FACEBOOK: https://www.facebook.com/Digital.Ente... LINKEDIN: https://www.linkedin.com/in/fdiana/#SAP #businessleadership #enterprisetransformation #futureofbusiness #reimaginingthefuture #scienceandtechnology #digitalforces #societalfactors #emergingfuture #businessstrategy #AI #advancedlinguistics #covid19 #pandemic #postpandemicstrategy

Subscriptions, Subscriptions, Subscriptions with Expert Joe Rohrlich, CEO of Recurly | Episode 108

In this episode we dive deep into the world of subscription services. In today’s economy, we’re surrounded by subscriptions for everything — from the media we consume to the products we use and even the software we depend on daily. But behind the convenience and affordability lies a fascinating world of systems, networks, ecosystems and companies like Recurly making it all work.Q&A1:08Q1You spent most of your career in high tech... Which ones are those you think reflect
your biggest skill set or your biggest talent? 2:43Q2What skill sets would you really encourage them to focus on going, you know,
brand new into a career? 7:32Q3What part of your job do you like the most and the least today? 10:02Q4So tell us about Recurly...11:49Q5What did you see about it in its model and its potential that attracted you to want
to join the company and lead it? 15:36Q6Walk us through that evolution of where software was to where it is today and the
role you guys play in that...18:24Q7Talk to us about those challenges that your clients have, that you guys are set
up to solve. 22:20Q8When you talk to analyst Joe, where do they put you? What's the category
that regularly fits in? 24:56Q9Everybody is talking about AI, you’re going to have to redo your product names
and add AI into your products...29:34Q10We talk a lot about mobility as a service, for instance, where it’s there anytime you
need it and don’t have to deal with anything. Is there better value, better service? ///
For additional information, please visit: Reimagining the Future Blog: https://frankdiana.net/ ///About the Reimagining the Future Series | The Future of BusinessThe Reimagining the Future Series, produced by the Future of Business team, helps our clients and partners see the combinatorial effects of science, technology, digital forces, and societal factors that are rapidly shaping our emerging future. The series provides inspiration, strategic ideas, actionable thought leadership, and guidance to better understand the transformational journey and its implications to help business leaders reimagine and position their organizations for the future. ///BLOG: https://frankdiana.net/ TWITTER: https://twitter.com/frankdiana FACEBOOK: https://www.facebook.com/Digital.Ente... LINKEDIN: https://www.linkedin.com/in/fdiana/#recurly #artificialintelligence #subscriptions #futureofbusiness #reimaginingthefuture #scienceandtechnology #digitalforces #societalfactors #emergingfuture #businessstrategy #AI #advancedlinguistics #covid19 #pandemic #postpandemicstrategy

AI-Powered Engagement: Revolutionizing Customer Experiences with Verint’s Jasen Williams

In this engaging interview, Jasen Williams, the Global VP of Corporate Marketing at Verint, shares his insights on the evolving landscape of customer experience (CX) and the transformative role of AI today and in the future. Q&A1:50Q1Give us a little background and the fun stuff you guys are doing there at Verint.4:06Q2Talk to us about in more detail even. What have you seen changed here in the last
five years?5:58Q3So how has storytelling itself changed over the past five, ten years, and how do
you anticipate AI impacting that in the future? 7:33Q4So help me understand what you mean by outcome? The outcome for who? 9:14Q5Were you guys already doing this before generative AI came out, or did generative AI
somehow support your ambitions in that direction? 10:12Q6Where are you seeing AI bubble up? Where is it being used?12:53Q7Do you guys have, if you would, a virtual agent or a virtual assistant that can help
the human agent? How does that work?15:13Q8What are the big challenges that are still left out there? 17:15Q9What are you guys seeing and doing that's automating the interaction between a
human and a bot?20:00Q10How do we think customer experience and this industry will look different 5 or
10 years from now? 21:48Q11What are the obstacles that we have to jump over to get there?///
For additional information, please visit: Reimagining the Future Blog: https://frankdiana.net/ ///About the Reimagining the Future Series | The Future of BusinessThe Reimagining the Future Series, produced by the Future of Business team, helps our clients and partners see the combinatorial effects of science, technology, digital forces, and societal factors that are rapidly shaping our emerging future. The series provides inspiration, strategic ideas, actionable thought leadership, and guidance to better understand the transformational journey and its implications to help business leaders reimagine and position their organizations for the future. ///BLOG: https://frankdiana.net/ TWITTER: https://twitter.com/frankdiana FACEBOOK: https://www.facebook.com/Digital.Ente... LINKEDIN: https://www.linkedin.com/in/fdiana/#verint #artificialintelligence #cxtechnology #futureofbusiness #reimaginingthefuture #scienceandtechnology #digitalforces #societalfactors #emergingfuture #businessstrategy #AI #advancedlinguistics #covid19 #pandemic #postpandemicstrategy

Unveiling Inflection AI’s Innovations: Ted Shelton Discusses Generative AI

In this exclusive interview, we'll delve into the captivating world of artificial intelligence with Inflection AI’s Chief Operating Officer, Ted Shelton. Join us as we explore the remarkable journey of Inflection AI, from its inception to its current position as a major player in the AI landscape. We'll uncover the journey behind their revolutionary chatbot, Pi, designed to provide personal interaction and companionship like no other AI before. Get ready to discover the latest advancements in generative AI and the transformative impact AI is and will have on businesses and individuals alike.Q&A2:32Q1Tell us about your practice around blogging. 6:02Q2What attracted you to Inflection?8:26Q3Why don't you share some background from the inception of Inflection AI
and how it's different? And, where are you guys going in the market today? 10:38Q4So talk to us about some of the changes you guys are going through. 12:25Q5Can you give us an overview of the industry around generative AI right now? What's
your take on where the industry is right now? 15:40Q6How do you envision they will actually use it? Is it for customer-facing? Is it for the
users in HR and everywhere else? Is it going to be across the business? 18:38Q7Tell me about the maturity right now of generative AI. How much do we have to
wait for? All the power of generative AI to be brought forward?21:09Q8What should we expect in the next, two, three, or four years? 23:59Q9What are the foundational things that my organization needs to fix before we can
really bring this heavy, heavy layer of intelligence over our entire organization? 26:54Q10With all the power of AI and the rapid pace of innovation in it, where do you think
this will get us in the next 3 to 5 years? And what is missing?30:29Q11Where do you tell [CEOs] to look for the value right now? Are there common nuggets
where they could go find value early? ///
For additional information, please visit: Reimagining the Future Blog: https://frankdiana.net/ ///About the Reimagining the Future Series | The Future of BusinessThe Reimagining the Future Series, produced by the Future of Business team, helps our clients and partners see the combinatorial effects of science, technology, digital forces, and societal factors that are rapidly shaping our emerging future. The series provides inspiration, strategic ideas, actionable thought leadership, and guidance to better understand the transformational journey and its implications to help business leaders reimagine and position their organizations for the future. ///BLOG: https://frankdiana.net/ TWITTER: https://twitter.com/frankdiana FACEBOOK: https://www.facebook.com/Digital.Ente... LINKEDIN: https://www.linkedin.com/in/fdiana/#inflectionai #artificialintelligence #tedshelton #futureofbusiness #reimaginingthefuture #scienceandtechnology #digitalforces #societalfactors #emergingfuture #businessstrategy #AI #advancedlinguistics #covid19 #pandemic #postpandemicstrategy

AI’s Future: Deepak Seth on Trends Reshaping Industries

In this interview, we sit down with Gartner’s Deepak Seth to explore the transformative power of Artificial Intelligence (AI) and its far-reaching impacts across various industries and business processes. With decades of experience and a commitment to lifelong learning, Seth shares insights from his distinguished career studying, writing about, and implementing technologies. We delve into the strategic implications of Generative AI, discussing its potential to revolutionize business operations and entrepreneurship. Our conversation covers various topics, including the evolution of technology, the importance of continuous education, and the emerging trends poised to reshape our future.Q&A1:28Q1So you've changed career positions since we last talked a year ago.
What are you doing today? 2:32Q2I see, continually, you go back every few years and get more education
at different institutions. It's this pattern in your life. Talk to us about that. 3:49Q3Tell us about where you would rank generative AI and AI in general as from your
experience in your career? 5:19Q4Is that because of the analog and digital thing? You can push a button and you can
instantly have the power of generative AI. You know, how would you consider that? 7:49Q5So we're looking at horizontal or vertical, but what other ways how do you guys
look at AI and the impact of AI. How do you kind of categorize it? 9:26Q6What are some of the impacts of AI that perhaps are not considered as often, but
maybe will have just as much impact? 10:52Q7Do you think that's a three-year development cycle from now, a five-year, ten-year?
What's your gut feeling?11:43Q8Is that something that you think is reasonable to expect in the future, or am I just
talking about, you know, a fantasy world? 19:15Q9If you had AI trained as a board member on how to maximize the opportunity that
startups have and then keep everyone on task...wouldn’t that be powerful?21:22Q10So Gartner is famous for their Gartner hype cycle. Talk to us about where generative
AI is on there. You know, where is it on that hype cycle cycle today?///
For additional information, please visit: Reimagining the Future Blog: https://frankdiana.net/ ///About the Reimagining the Future Series | The Future of BusinessThe Reimagining the Future Series, produced by the Future of Business team, helps our clients and partners see the combinatorial effects of science, technology, digital forces, and societal factors that are rapidly shaping our emerging future. The series provides inspiration, strategic ideas, actionable thought leadership, and guidance to better understand the transformational journey and its implications to help business leaders reimagine and position their organizations for the future. ///BLOG: https://frankdiana.net/ TWITTER: https://twitter.com/frankdiana FACEBOOK: https://www.facebook.com/Digital.Ente... LINKEDIN: https://www.linkedin.com/in/fdiana/#gartner #artificialintelligence #airevolution #futureofbusiness #reimaginingthefuture #scienceandtechnology #digitalforces #societalfactors #emergingfuture #businessstrategy #AI #advancedlinguistics #covid19 #pandemic #postpandemicstrategy