AI-Powered Engagement: Revolutionizing Customer Experiences with Verint’s Jasen Williams

In this engaging interview, Jasen Williams, the Global VP of Corporate Marketing at Verint, shares his insights on the evolving landscape of customer experience (CX) and the transformative role of AI today and in the future. 

Q&A

1:50

Q1

Give us a little background and the fun stuff you guys are doing there at Verint.

4:06

Q2

Talk to us about in more detail even. What have you seen changed here in the last
five years?

5:58

Q3

So how has storytelling itself changed over the past five, ten years, and how do
you anticipate AI impacting that in the future?

7:33

Q4

So help me understand what you mean by outcome? The outcome for who?

9:14

Q5

Were you guys already doing this before generative AI came out, or did generative AI
somehow support your ambitions in that direction?

10:12

Q6

Where are you seeing AI bubble up? Where is it being used?

12:53

Q7

Do you guys have, if you would, a virtual agent or a virtual assistant that can help
the human agent? How does that work?

15:13

Q8

What are the big challenges that are still left out there?

17:15

Q9

What are you guys seeing and doing that's automating the interaction between a
human and a bot?

20:00

Q10

How do we think customer experience and this industry will look different 5 or
10 years from now?

21:48

Q11

What are the obstacles that we have to jump over to get there?

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About the Reimagining the Future Series | The Future of Business

The Reimagining the Future Series, produced by the Future of Business team, helps our clients and partners see the combinatorial effects of science, technology, digital forces, and societal factors that are rapidly shaping our emerging future. The series provides inspiration, strategic ideas, actionable thought leadership, and guidance to better understand the transformational journey and its implications to help business leaders reimagine and position their organizations for the future.

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